Real Impact From Real Projects
How HexCode Nepal's AI solutions have transformed organizations across banking, agriculture, e-commerce, and education.
Automated KYC Document Processing for Nepal's Leading Bank
Confidential — Major Commercial Bank
Challenge
The bank processed 1,200+ KYC documents daily, requiring 15 staff members working full-time on data entry with a 4.2% error rate.
Solution
We deployed a PaddleOCR-based pipeline that extracted citizenship data, passport info, and signatures—automatically validating and pushing to their core banking system.
Outcomes
- 99.1% OCR accuracy on Nepali text
- 85% reduction in processing time
- Staff reallocated to high-value work
- NPR 12M annual cost savings
Multilingual Customer Support RAG Chatbot for E-Commerce Leader
Major Nepal E-Commerce Platform
Challenge
Support team overwhelmed with 800+ daily queries. Average response time of 4 hours. Customer satisfaction at 62%.
Solution
RAG-based chatbot trained on product catalog, order policies, and FAQs. Supports Nepali, Hindi, and English with seamless human handoff.
Outcomes
- 74% queries resolved autonomously
- Response time: 4 hours → 30 seconds
- CSAT improved from 62% to 91%
- Support team reduced by 40%
AI-Powered Learning Management System for Top Nepal University
Tribhuvan University IT Department
Challenge
Manual assignment grading for 15,000+ students. No personalized learning paths. High dropout rates in technical programs.
Solution
Full LMS with AI auto-grading for code assignments, personalized course recommendations, and early dropout prediction alerts for instructors.
Outcomes
- 60% reduction in grading time
- 25% improvement in pass rates
- Personalized paths for 15,000+ students
- Dropout prediction 84% accurate